Intelligent automation for customer service - Tools Extra
The problem
Tools Extra, an online tool store, faced the challenge of responding quickly and effectively to customer inquiries. Potential buyers often had questions about availability, product features, and delivery, but the lack of automated support meant delayed responses and lost sales. Additionally, customers struggled to find the most suitable products for their needs without personalized recommendations.
SERVICES
Chatbot development
The solution
The result
We created an AI chatbot for Tools Extra, in just a week, that provides quick and accurate responses to customer inquiries 24/7. Integrated directly into the website, the chatbot automatically answers questions about products and recommends suitable tools according to the needs of the customers. As a result, Tools Extra has increased customer engagement, reduced service time, and boosted direct sales through personalized product recommendations.